Question 1

How Long Will My Package Take To Be Delivered?

Accepted Answer

All orders take 2-4 business days to process. AFTER processing orders will take up to 2-4 business days (Express Shipping) or 5-7 business days (Ground Shipping) to be delivered. Shipping may take longer during major holidays such as Christmas and Thanksgiving (Black Friday Sales) If there are major delays in your delivery please  feel free to contact us via email or DM.

Question 2

Do You Ship Internationally?

Accepted Answer

Unfortunately, this time we do not offer international shipping.

Question 3

Can I Return My Order?

Accepted Answer

All oils and products are 100% handcrafted and unfortunately we will be unable to provide refunds. If there are any issues with your products (received broken, wrong item, etc.) please feel free to reach out to us via our email with a picture of the product and we will work towards satisfying your needs.

Question 4

Can I Update / Cancel My Order?

Accepted Answer

If you made a mistake and need to update your order or would like to cancel your order please send an email to losorganicsolutions@gmail.com (losorganicsolutions@gmail.com)within 12 hours of placing your order. After the order has shipped we are not responsible for incorrect orders on the customer's end.

Question 5

Best Ways To Use The Oils To See Results

Accepted Answer

1. Use at least 3x a week
2. Apply directly to your scalp and massage it in after
3. When using on your hair please moisturize your hair with water or other moisturizing products first the oil will help to seal the moisture in your hair for longer.
4. The ends of your hair are the oldest and driest part of your hair apply the oil to your ends to help prevent split ends and breakage.

Hair is always growing one of the main reasons it may seem to be the same length over time is due to breakage. Keeping your hair moisturized with water / moisturizing hair products can help you with this.

Question 6

Methods Of Using Products

Accepted Answer

Hair Oils
 
 • Hot Oil Treatment
 • Oiling Your Scalp While In Protective Styles (Braids, Twists, etc.)
 • Mix The Oil In With Your Favorite Deep Conditioner 
 • Apply The Oil To Ends Of Your Hair To Prevent Split Ends & Breakage

Shampoo

• Shampoo at least 2x a month to clarify your scalp and promote healthy hair growth

Conditioner

• Use conditioner to melt away knots in your hair before detangling your hair on your wash day

Question 7

What Is The Best Way To Contact You?

Accepted Answer

Please send an email to losorganicsolutions@gmail.com (losorganicsolutions@gmail.com)with any questions about your order, shipping, damage to a package or anything else you need help with. You can also feel free to send us a DM via Instagram.

PROCESSING TIME FOR ALL ORDERS IS CURRENTLY 7 BUSINESS DAYS

Frequently
Asked Questions

PROCESSING TIME FOR ALL ORDERS IS CURRENTLY 7 BUSINESS DAYS

Frequently Asked Questions

Frequently
Asked Questions